Customer Enquiries
Read through the frequently asked questions below to find the answer to your question. If you still can't find an answer, you can email our customer service team.
- Borders General Topics
- Where's my closest store?
- Where are Borders trading hours?
- Do you have the book/CD/DVD I am after?
- Can I buy Borders products online?
- I would like to order or reserve a book, DVD, CD or other item. How do I do it?
- How do I contact Borders?
- How do I apply for a job at Borders?
- The Shortlist
- How can I sign up to the Shortlist (Borders e-newsletter)?
- I've changed my email address but would still like to receive the Shortlist
- I would like to unsubscribe from the Shortlist
- I am having difficulty unsubscribing from the Shortlist
- I am unable to access the coupons on the Shortlist
- Business & Education Accounts
- I'd like to find out more about becoming a Business and Education account holder with Borders
Borders General Topics
- Where's my closest store?
Borders locations, trading hours and contact phone numbers can be found on the Borders stores page.
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- What are Borders trading hours?
Please go to our Borders stores location and trading hours section for information on when our stores are open.
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- Do you have the book/CD/DVD I am after?
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We are unable to answer specific product queries via email. Please contact your local store and a staff member will be happy to help you with another product query.
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- Can I buy Borders products online?
Unfortunately, you are not able to buy Borders products online. For product information or to place a special order please contact our stores directly and one of our team members will be happy to assist.
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- I would like to order or reserve a book, DVD, CD or other item. How do I do it?
Borders store teams have access to over 200,000 titles and will be able to hold items, process phone orders, or order in a special item for you. Please contact your nearest Borders store to talk to a staff member.
Please note that stores cannot guarantee that items ordered after Sunday 11th November 2007 will arrive in time for Christmas.
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- How do I contact Borders?
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View contact information for Borders stores.
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- How do I apply for a job at Borders?
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Please refer to our careers website for information on working at Borders and current opportunities available.
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The Shortlist (Borders e-newsletter)
- How can I sign up to the Shortlist?
Borders bi-weekly e-newsletter, the Shortlist, is full of the latest product information on new and upcoming releases. It contains exclusive interviews with authors and artists and fantastic value offers. You can subscribe to the Shortlist here.
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- I've changed my email address but would still like to receive the Shortlist.
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If you still have access to your old email address, click on "Update Your Profile" in the footer of the Shortlist. If you do not have access to your old email address, please email customer care and we will update on your behalf.
If you would like to update other details such as your postcode or product preferences, please click on "Update Your Profile" in the footer of the Shortlist and re-submit your new information.
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- I would like to unsubscribe from the Shortlist.
In order to unsubscribe you will need to open the email newsletter and click on the "Unsubscribe" link located at the footer of your Borders Shortlist. This way we can verify your email address and ensure that you are correctly removed from the Shortlist email database.
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- I am having difficulty unsubscribing from the Shortlist.
Email customer care with details of your problem and we will resolve it for you as quickly as possible.
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- I am unable to access the coupons on the Shortlist.
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Our customer care team can re-send you the coupons for you to access. Email customer care with details of the problem and we will assist you.
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Business & Education Accounts
- I'd like to find out more about becoming a Business and Education account holder with Borders.
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Business & Education account holders receive extra value every day. For more information please see the business & education accounts page.
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