Customer Enquiry
Read through the frequently asked questions below to find the answer to your question. If you still can't find an answer, you can email our customer service team.
- Borders General Topics
- Where's my closest store?
- Where are Borders trading hours?
- Do you have the book/CD/DVD I am after?
- Can I buy Borders products online?
- I would like to order or reserve a book, DVD, CD or other item. How do I do it?
- How do I contact Borders?
- I would like to buy a gift card. How do I do it?
- How do I apply for a job at Borders?
- The Shortlist
- How can I sign up to the Shortlist (Borders e-newsletter)?
- I've changed my email address but would still like to receive the Shortlist
- I would like to unsubscribe from the Shortlist
- I am having difficulty unsubscribing from the Shortlist
- I am unable to access the coupons on the Shortlist
- Business & Education Accounts
- I'd like to find out more about becoming a Business and Education account holder with Borders
Borders General Topics
- Where's my closest store?
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To view Borders locations, trading hours and contact phone numbers click here.
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- What are Borders trading hours?
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To view Borders locations, trading hours and contact phone numbers click here.
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- Do you have the book/CD/DVD I am after?
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We are unable to answer specific product queries via email. Please contact your local store and a staff member will be happy to help you with another product query.
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- Can I buy Borders products online?
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Unfortunately, you are not able to buy Borders products online. For product information or to place a special order please contact our stores directly and one of our team members will be happy to assist.
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- I would like to order or reserve a book, DVD, CD or other item. How do I do it?
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Borders store teams have access to over 200,000 titles and will be able to hold items, process phone orders, or order in a special item for you. Please contact your nearest Borders store to talk to a staff member.
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- How do I contact Borders?
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To contact us click here to view our details.
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- I would like to buy a gift card. How do I do it?
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You can purchase our gift cards at any of our Borders stores. All purchases of gift cards can be made at the counter.
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- How do I apply for a job at Borders?
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Please refer to our careers page for information on working at Borders and current opportunities available.
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The Shortlist (Borders e-newsletter)
- How can I sign up to the Shortlist?
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Click here to subscribe to our Shortlist to receive the latest promotional offers available in store.
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- I've changed my email address but would still like to receive the Shortlist
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Email customer care and we will update your email address on your behalf.
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- I would like to unsubscribe from the Shortlist
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In order to unsubscribe you will need to open the email newsletter and click on the "Unsubscribe" link located at the footer of your Borders Shortlist. This way we can verify your email address and ensure that you are correctly removed from the Shortlist email database.
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- I am having difficulty unsubscribing from the Shortlist
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Email customer care with details of your problem and we will resolve it for you as quickly as possible.
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- I am unable to access the offers on the Shortlist?
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Email customer care with details of the problem and we will assist you.
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Business & Education Accounts
- I'd like to find out more about becoming a Business and Education account holder with Borders
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Business & Education account holders receive extra value every day. For more information please see the business & education accounts page.
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